Platinum Care at Home is based on and around individuals. It is the individuals we work with and who work for us which make Platinum Care at Home the number one of provider of domestic care for a range of physical and psychological illnesses.
At Platinum Care at Home, we believe every service user is different and should be treated as such. We use the wishes, symptoms and needs of every single service user to determine the level of care they receive and when they receive it. Not only does this allow us to give you the best possible care and treatment for your individual needs but it also means that you get to keep and maintain your dignity and privacy as much as possible.
Our commitment to your personal care starts right at the beginning of your relationship with Platinum Care at Home when one of our senior carers does a full assessment of you and your history. This takes place at a meeting with you and your family. We’ll also involve any doctors, nurses, and other care professionals in order to establish the best way to proceed with your care. From this meeting, we’ll establish the right care plan for you and will work from this. As your needs change, as will our care plan and you can request changes at any time during our relationship.
Because we offer such a varied range of care solutions, including short assistance visits and rising to full time 24 hour care, having a full assessment and care plan is essential for treating you in the way you deserve to be – as an individual.
We believe that the standard of care and support provided by Platinum Care at Home is second to none, and one of the main reasons for this is because of our staff and their dedication to your care. Just as we treat each of our service users as individuals, we believe in doing the same for our staff. Each is given their own individual support by our experienced management team and encouraged to use their own dynamic personality as they support and help you.
At Platinum Care at Home, everyone matters!